Shipping policy
At RoyzHome, we know how exciting it is to wait for something special for your beloved pet.
That’s why we work hard to make the shipping process smooth, safe, and reliable — so your furry friends can enjoy their new products as soon as possible.
Every order is prepared with care, because we understand that behind every package is a pet waiting happily at home.
Order Processing Time
Orders are typically processed within 1–5 business days after payment confirmation.
During high-demand periods, holidays, or promotional events, processing times may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).
Estimated Shipping Times
Shipping times may vary depending on your location, customs processing, and local courier services.
Estimated delivery times:
• United States: 7–15 business days
• Canada: 7–18 business days
• Europe: 7–20 business days
• Australia & New Zealand: 7–20 business days
• International Orders: 10–25 business days
Please note that these are estimated timeframes and are not guaranteed delivery dates.
Shipping Delays
While we always do our best to ensure timely delivery, delays may occasionally occur due to:
• Customs inspections
• Weather conditions
• Carrier delays
• High seasonal demand
• Public holidays
• Unexpected global events
RoyzHome is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.
We truly appreciate your patience and understanding.
Shipping Costs
Shipping costs are calculated at checkout based on:
• Delivery destination
• Product size and weight
• Shipping method selected
From time to time, RoyzHome may offer free shipping promotions on eligible orders.
Tracking Information
Once your order is shipped, tracking information will be sent to your email whenever available.
Please allow several days for tracking updates to appear in the courier system.
If you have not received tracking information within a reasonable timeframe, feel free to contact us.
Incorrect Address Information
Customers are responsible for providing accurate shipping information during checkout.
RoyzHome is not responsible for:
• Lost packages caused by incorrect addresses
• Delays due to incomplete shipping information
• Failed deliveries resulting from customer error
If you notice an address mistake, please contact us as soon as possible after placing your order.
Lost or Stolen Packages
If your package appears lost or stolen, please contact the shipping carrier first for assistance.
If you still need help, our support team will do our best to assist you in finding a solution.
However, RoyzHome cannot guarantee reimbursement for packages confirmed as delivered by the carrier.
Customs, Duties & Taxes
For international orders, customs fees, import taxes, or duties may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
Multiple Packages
In some cases, orders may arrive in separate packages depending on:
• Product availability
• Warehouse locations
• Package size restrictions
If this happens, you may receive multiple tracking numbers.
Our Commitment
RoyzHome was created from the story of Royz — a rescued French Bulldog who once knew what it felt like to live without comfort, safety, or care.
Because of that, we treat every order with sincerity and responsibility.
We are not simply shipping products.
We are helping create safer, happier, and more comfortable lives for pets and the people who love them.
And with every purchase, part of the proceeds helps support rescue shelters and animals still waiting for a second chance at life.
Thank you for supporting RoyzHome and being part of this mission.
Contact Us
If you have any questions regarding shipping or delivery, please contact us anytime:
📧 Email: support.royzhome@gmail.com
📞 Phone: +1 802 333 6688
📍 Registered Office: 1942 Broadway St. STE 314C Boulder CO 80302 US