Terms of service
Welcome to RoyzHome.
These Terms of Service (“Terms”) govern your use of the RoyzHome website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms.
Please read them carefully before using our services.
1. About RoyzHome
RoyzHome is a pet-focused brand inspired by the story of Royz, a rescued French Bulldog who became part of our family and the heart behind our mission.
Our goal is to provide safe, thoughtful, and high-quality products that improve the comfort, happiness, and well-being of pets and their owners.
By using our website, you agree to use our services responsibly and respectfully.
2. Eligibility
By using this website, you confirm that:
• You are at least 18 years old or using the website under supervision of a parent or legal guardian
• You are legally capable of entering binding agreements
• You will provide accurate and truthful information during checkout and account registration
We reserve the right to refuse service or cancel orders if fraudulent, abusive, or suspicious activity is detected.
3. Products & Services
We strive to ensure all product descriptions, images, prices, and information displayed on our website are accurate and up to date.
However, we do not guarantee that:
• Product descriptions are always error-free
• Colors displayed on screens perfectly match actual products
• All products will always be available in stock
RoyzHome reserves the right to:
• Modify or discontinue products at any time
• Limit product quantities
• Correct pricing or listing errors without prior notice
4. Orders & Payments
By placing an order, you agree that:
• All billing and shipping information provided is accurate
• You are authorized to use the selected payment method
• Your payment may be subject to verification and security checks
Orders may be canceled or declined if:
• Payment cannot be processed
• Fraudulent activity is suspected
• The item becomes unavailable
• Shipping restrictions apply
Prices displayed on the website are subject to change without notice.
5. Shipping & Delivery
RoyzHome works with trusted logistics partners to deliver orders safely and efficiently.
Estimated shipping times are provided for reference only and may vary due to:
• Carrier delays
• Customs processing
• Weather conditions
• High seasonal demand
• External circumstances beyond our control
We are not responsible for delays caused by shipping carriers or customs authorities.
Customers are responsible for providing correct shipping information. RoyzHome is not liable for packages lost due to incorrect addresses entered by the customer.
6. Returns & Refunds
Please review our Return & Refund Policy for complete details regarding:
• Return eligibility
• Refund processing
• Damaged or defective items
• Exchanges and cancellations
By purchasing from RoyzHome, you agree to the terms outlined in our Return & Refund Policy.
7. Intellectual Property
All content on the RoyzHome website — including text, logos, graphics, images, product designs, branding, and website materials — is the property of RoyzHome and protected by applicable intellectual property laws.
You may not:
• Copy or reproduce website content
• Use our branding without permission
• Modify or distribute our materials for commercial purposes
Unauthorized use of our content may result in legal action.
8. User Conduct
By using our website, you agree not to:
• Violate any applicable laws or regulations
• Attempt unauthorized access to the website or systems
• Spread malicious software or harmful code
• Use the website for fraudulent or abusive purposes
• Interfere with the operation or security of the website
We reserve the right to restrict or terminate access for users who violate these Terms.
9. Limitation of Liability
To the fullest extent permitted by law, RoyzHome shall not be liable for:
• Indirect or incidental damages
• Loss of profits or data
• Shipping delays outside our control
• Pet injuries caused by misuse of products
• Issues resulting from improper product use
Customers are responsible for supervising pets while using products purchased from RoyzHome.
Always use products appropriately and according to safety guidelines.
10. Donations & Social Mission
A portion of RoyzHome’s revenue may be donated to animal rescue shelters and organizations supporting homeless and abandoned animals.
While we are committed to helping animal welfare initiatives, donation amounts, schedules, and recipient organizations may change over time at our discretion.
11. Privacy
Your privacy matters to us.
Any personal information collected through our website is handled according to our Privacy Policy and used only for purposes such as:
• Order processing
• Customer support
• Shipping and delivery
• Website improvements
• Marketing communications (if consented)
We do not sell customers’ personal information to third parties.
12. Changes to Terms
RoyzHome reserves the right to update or modify these Terms at any time without prior notice.
Changes become effective immediately upon posting on the website.
By continuing to use our services after updates are posted, you agree to the revised Terms.
13. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
📧 Email: support.royzhome@gmail.com
📞 Phone: +1 802 333 6688
📍 Registered Office: 1942 Broadway St. STE 314C Boulder CO 80302 US